Terms of Service

1. Service

The Service helps users create draft professional posts and related professional content through an AI-assisted, workflow-assisted, and, where applicable, human-assisted process.

Users may submit topics, answers, notes, profile information, brand information, style preferences, examples, images, feedback, and other materials. We may use AI tools, content-generation tools, workflow tools, databases, administrative tools, automated processing, and human review to prepare generated text, image suggestions, recommendations, editing suggestions, and related outputs.

The Service may evolve over time. It may be manual, semi-automated, or fully automated. It may be operated through our own systems, third-party service providers, AI providers, content-generation tools, databases, administrative systems, or other systems that we use or develop from time to time. We may change the technical architecture, workflow, tools, automation level, storage location, data flow, or delivery method of the Service at our discretion, subject to these Terms, the Privacy Policy, and applicable law.

The Service is intended for business, professional, career, and personal branding purposes. It is not intended for children, purely personal household use, or regulated professional advice such as legal, medical, financial, tax, investment, immigration, employment, or mental health advice.

2. Eligibility and Account

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service.

You agree to provide accurate account, subscription, and billing information and to keep your login credentials secure. You are responsible for all activity under your account.

We may suspend or terminate your account if we reasonably believe that your account has been used in violation of these Terms, applicable law, payment requirements, platform rules, security requirements, or third-party service requirements.

3. Plans, Credits, and Request Classification

The Service may include paid subscriptions, paid credits, promotional credits, free credits, trial credits, beta credits, research credits, experimental access, referral credits, coupons, discounts, or other forms of access that we may provide from time to time.

We may grant, modify, limit, expire, withdraw, or discontinue promotional credits or free credits at our discretion, unless otherwise expressly stated by us.

For the purposes of these Terms:

Each content-generation request is classified at the time the request is started, based on the credit or access type used for that request. The same user account may have both Promotional Credit Content and Paid Plan Content.

If you later subscribe to a paid plan, your earlier Promotional Credit Content remains subject to the terms applicable to Promotional Credit Content unless we expressly state otherwise. If you use a Promotional Credit while you also have a paid account or paid subscription, that request may still be treated as Promotional Credit Use.

Our internal account, billing, credit, request, and system records are used to determine whether a request is Promotional Credit Use or Paid Plan Use, subject to any different notice displayed to you at the time of use.

The data-use rules for Promotional Credit Use and Paid Plan Use are set out in these Terms and in the Privacy Policy. Except where required by applicable law, we are not required to display a separate request-level notice or obtain separate request-level consent each time you start or submit a content-generation request.

By creating an account, using the Service, using credits, or starting or submitting a content-generation request, you agree that the applicable data-use rules in these Terms and the Privacy Policy apply to that request.

1. “Promotional Credits” means credits or access granted without direct monetary payment for the relevant content-generation request, including free credits, trial credits, beta credits, research credits, experimental credits, promotional credits, referral credits, or any credits that we designate as promotional.
2. “Paid Plan Credits” means credits provided as part of an active paid subscription or credits purchased for monetary payment, unless we designate those credits as promotional.
3. “Promotional Credit Use” means a content-generation request, workflow, submission, processing activity, or output created using Promotional Credits.
4. “Paid Plan Use” means a content-generation request, workflow, submission, processing activity, or output created using Paid Plan Credits.
5. “Promotional Credit Content” means User Content, answers, notes, reflections, examples, personal stories, drafts, generated outputs, image-related inputs and outputs, feedback, usage data, and related data submitted, created, generated, stored, or processed in connection with Promotional Credit Use.
6. “Paid Plan Content” means User Content, answers, notes, reflections, examples, personal stories, drafts, generated outputs, image-related inputs and outputs, feedback, usage data, and related data submitted, created, generated, stored, or processed in connection with Paid Plan Use.

4. Subscriptions, Credits, and Payment

Paid subscriptions, credits, billing, and payment processing may be handled through Stripe or another payment provider.

Unless otherwise stated at checkout:

You may manage cancellation, card updates, and billing information through the customer portal or another method we provide.

If payment fails, we may suspend or limit access to paid features.

1. subscriptions renew automatically until cancelled;
2. fees are charged in advance;
3. credits may be consumed when you start or submit a content-generation request;
4. unused credits may expire at the end of the relevant billing period;
5. promotional credits may expire, be limited, or be withdrawn at our discretion;
6. fees are non-refundable except where required by law or expressly stated by us;
7. taxes, exchange fees, bank charges, and payment provider fees may apply.

5. User Content

“User Content” means any topic, answer, note, instruction, comment, profile information, brand information, style preference, example, reflection, feedback, text, image, file, or other material that you submit to, generate through, or make available through the Service.

You retain any rights you have in your User Content. You grant KOTOBAAI a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, copy, process, transmit, review, edit, translate, adapt, analyse, transform, display internally, and otherwise use User Content as reasonably necessary or permitted to:

This licence allows us to process User Content in our own systems, third-party service provider systems, AI tools, content-generation tools, databases, administrative systems, storage systems, automated processing systems, and successor or replacement systems that we use for the Service.

You represent that you have the rights necessary to submit User Content and that your User Content does not violate any law, third-party right, confidentiality obligation, privacy obligation, employment obligation, customer obligation, or platform rule.

1. provide, operate, maintain, automate, and improve the Service;
2. generate questions, drafts, images, recommendations, edits, and other outputs;
3. review, edit, and deliver Generated Content;
4. provide support and troubleshoot issues;
5. maintain safety, security, abuse prevention, and legal compliance;
6. analyse usage and improve prompts, workflows, product design, quality control, automated processing, and service operations;
7. enforce these Terms;
8. support financing, due diligence, investment, merger, acquisition, sale, business transfer, asset transfer, product transfer, restructuring, or similar transactions;
9. use Promotional Credit Content for the broader purposes described in Section 7.

6. Do Not Submit Confidential or Sensitive Information

The Service is not designed to receive or store highly confidential, privileged, regulated, or sensitive information.

You must not submit the following information to the Service, whether through Promotional Credit Use or Paid Plan Use:

If you submit such information despite this restriction, you are responsible for ensuring that you have all rights, permissions, lawful bases, and authorisations necessary to do so.

We reserve the right to remove, redact, refuse to process, or cancel any submission or content-generation request that we reasonably believe contains information prohibited by this Section, with or without notice to you.

1. trade secrets;
2. highly confidential business information;
3. confidential client, customer, employer, employee, investor, or partner information;
4. personal data of third parties unless you have a lawful basis and authority to provide it;
5. sensitive personal data, including health, biometric, financial account, government ID, immigration, precise location, children’s, or similarly sensitive information;
6. passwords, API keys, access tokens, credentials, private keys, or security information;
7. information protected by legal, medical, financial, HR, or professional privilege;
8. information that you are contractually or legally prohibited from disclosing.

7. Promotional Credit Content

Promotional Credits are provided without direct monetary payment for the relevant content-generation request. In exchange, Promotional Credit Use is subject to broader data-use rules than Paid Plan Use.

If you use Promotional Credits, you grant KOTOBAAI a broad licence to use Promotional Credit Content for product, business, AI, marketing, and advertising purposes, as described in these Terms and the Privacy Policy.

This includes the right to use, analyse, review, adapt, excerpt, transform, summarise, incorporate, and create derivative works from Promotional Credit Content for:

We will not intentionally publish your legal name, company name, contact details, profile URL, photograph, likeness, voice, or the fact that you use the Service in marketing, case studies, sales materials, social media, or public examples without your explicit permission, and we will take reasonable steps designed to prevent such publication.

We also will not intentionally publish Promotional Credit Content in a form that reasonably identifies you or your company as a specific user or case study without your explicit permission. However, Promotional Credit Content may be used, reviewed, adapted, excerpted, transformed, paraphrased, summarised, or incorporated into marketing or advertising materials in a non-identifying or modified form.

Promotional Credit Content may be accessed by KOTOBAAI personnel, approved contractors, editors, engineers, advertising providers, analytics providers, support providers, AI providers, content-generation providers, and other service providers where reasonably necessary for product, AI, marketing, advertising, analytics, quality control, support, security, legal, operational, or business purposes.

Information about the data-use rules that apply to Promotional Credit Use and Paid Plan Use is set out in these Terms and the Privacy Policy, and may also be made available on our website, pricing page, help pages, or other materials. We may, but are not required to, provide additional notices in the Service, by email, or at the time of use.

You should not use Promotional Credits if you do not want your inputs, answers, notes, reflections, examples, drafts, outputs, feedback, or usage data to be used for product improvement, AI improvement, marketing, or advertising.

1. developing, testing, evaluating, and improving the Service;
2. improving prompts, workflows, product design, user experience, automated processing, and quality control;
3. improving AI-related features, prompts, quality evaluation, and internal product development;
4. using AI providers, content-generation providers, APIs, tools, or service plans whose data-use terms may allow provider review, retention, training, or model improvement;
5. creating marketing messages, landing page copy, advertising copy, examples, positioning, market research, audience insights, and campaign materials;
6. using answers, notes, reflections, examples, personal stories, drafts, generated outputs, and feedback as source material for advertising, marketing, landing page copy, product messaging, campaign development, and audience research;
7. building, testing, measuring, and improving advertising, retargeting, analytics, pixels, tags, cookies, and similar technologies;
8. creating de-identified, aggregated, paraphrased, transformed, or derived data for commercial, product, marketing, research, AI, or operational purposes.

8. Paid Plan Content

Paid Plan Use is subject to stronger privacy protections than Promotional Credit Use.

For Paid Plan Use, KOTOBAAI uses Paid Plan Content primarily to provide the Service, generate and deliver outputs, provide support, maintain security, comply with law, improve service quality, operate automated processing, and support business transfers.

We do not use Paid Plan Content to create advertisements, advertising copy, landing page copy, marketing examples, retargeting audiences, cross-context behavioural advertising, or public case studies without your explicit permission.

We do not use identifiable Paid Plan Content to train or fine-tune our own AI models, create model-training datasets, or train third-party public AI models, unless we obtain your separate explicit consent or provide another lawful basis and notice where required.

We may use de-identified, aggregated, or abstracted learnings from Paid Plan Content to improve prompts, workflows, product design, quality control, automated processing, and service operations, provided that we do not identify, publicly disclose, or market using a specific paid user without permission.

Paid Plan Use is designed for stronger privacy protection than Promotional Credit Use, but it is not designed to receive highly confidential, privileged, regulated, or sensitive information.

9. Generated Content

“Generated Content” means drafts, text, images, image suggestions, recommendations, edits, or other outputs generated or delivered through the Service.

As between you and KOTOBAAI, and subject to your compliance with these Terms and payment of applicable fees, you may use, edit, copy, publish, and distribute final Generated Content delivered to you for your own business, professional, career, or personal branding purposes without attribution to KOTOBAAI.

To the extent KOTOBAAI has any rights in the final Generated Content delivered to you, KOTOBAAI grants you a worldwide, royalty-free, non-exclusive, transferable licence to use, edit, reproduce, publish, and distribute that final Generated Content for your own purposes.

You may use final Generated Content as your own professional content. You are not required to disclose that you used KOTOBAAI unless applicable law, platform rules, professional rules, or your own obligations require disclosure.

You are responsible for reviewing Generated Content before use. Generated Content may be inaccurate, incomplete, unsuitable, offensive, repetitive, misleading, infringing, or similar to content generated for others.

KOTOBAAI does not guarantee engagement, impressions, leads, sales, reputation, follower growth, hiring outcomes, customer acquisition, or any other business result.

10. AI, Service Providers, and Human Review

The Service may use AI providers, content-generation providers, workflow tools, hosting providers, database providers, payment processors, analytics providers, communication providers, administrative tools, contractors, editors, engineers, support providers, and other service providers.

For Paid Plan Use, where commercially and technically reasonable, we use AI providers, APIs, settings, or service plans designed not to use Paid Plan Content to train public or third-party AI models.

For Promotional Credit Use, we may use AI providers, content-generation providers, APIs, tools, or service plans that may process, retain, review, or use inputs, outputs, images, prompts, feedback, or usage data for model improvement, training, evaluation, safety, abuse monitoring, or other provider purposes, subject to the provider’s applicable terms.

Service Content and Generated Content may be accessed by KOTOBAAI personnel, approved contractors, editors, engineers, support providers, and other service providers only on a need-to-know basis for service delivery, automated processing, content review, quality control, support, troubleshooting, security, legal compliance, maintenance, or business transfer purposes.

11. Acceptable Use

You must not use the Service to create, submit, request, or publish content that:

We may suspend or terminate access if we reasonably believe you have violated these Terms.

1. is unlawful, harmful, abusive, deceptive, defamatory, harassing, discriminatory, or invasive of privacy;
2. infringes intellectual property, confidentiality, publicity, privacy, or other rights;
3. contains confidential, sensitive, or third-party personal data that you are not authorised to submit;
4. impersonates another person or misrepresents your identity, qualifications, affiliation, authority, or experience;
5. promotes spam, scams, malware, phishing, manipulation, platform abuse, or deceptive engagement;
6. violates applicable third-party platform rules;
7. attempts to reverse engineer, scrape, overload, disrupt, or bypass the Service or its security controls.

12. Intellectual Property

KOTOBAAI and its licensors retain all rights in the Service, including software, workflows, prompts, product design, templates, processes, documentation, brand assets, internal tools, automated processing methods, datasets, evaluation methods, and other proprietary materials.

You must not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create competing services based on the Service, except as expressly permitted by these Terms.

Nothing in these Terms transfers ownership of the Service, our technology, our prompts, our workflows, our internal tools, our business methods, or our proprietary materials to you.

13. Service Availability and Changes

The Service is provided on an evolving basis. We may modify, automate, suspend, discontinue, or limit any part of the Service at any time.

We do not guarantee uninterrupted availability, specific delivery times, error-free operation, full automation, human review, or compatibility with all devices, browsers, or third-party services.

Where we state an expected delivery time, such as “within 24 hours”, it is an operational target and not a guaranteed service-level agreement unless expressly stated otherwise.

14. Assignment and Business Transfers

KOTOBAAI may assign, transfer, novate, subcontract, or otherwise transfer these Terms, the Service, user accounts, subscriptions, credits, service records, User Content, Promotional Credit Content, Paid Plan Content, Generated Content, operational records, intellectual property, rights, obligations, and related data to any affiliate, successor, investor, acquirer, purchaser, or other third party in connection with any merger, acquisition, financing, due diligence, reorganisation, sale of shares, sale of assets, sale of business, product transfer, business transfer, insolvency-related process, or similar transaction.

You agree that your account, User Content, Promotional Credit Content, Paid Plan Content, Generated Content, subscription records, billing-related records, and other data associated with the Service may be disclosed to or transferred to such parties as part of such transaction, subject to the Privacy Policy and applicable law.

15. Termination

You may stop using the Service at any time. You may cancel your subscription through the customer portal or another method we provide.

We may suspend or terminate your account if:

Termination does not affect accrued payment obligations, rights in Generated Content already delivered, data-use rights already granted for Promotional Credit Content, or clauses that are intended to survive.

1. you breach these Terms;
2. payment fails;
3. your use creates legal, security, privacy, operational, reputational, or platform risk;
4. we are required to do so by law or a third-party service provider;
5. we discontinue the Service or the relevant plan.

16. Disclaimers, Liability, and Indemnity

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, automation performance, and business performance.

To the maximum extent permitted by law, KOTOBAAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, reputation, or business interruption.

To the maximum extent permitted by law, our total liability arising out of or relating to the Service or these Terms will not exceed the greater of:

This limitation does not apply to liability that cannot be limited under applicable law, or to liability arising from our fraud, wilful misconduct, or gross negligence.

You agree to indemnify and hold harmless KOTOBAAI, its officers, directors, employees, contractors, service providers, successors, and assigns from claims, losses, damages, liabilities, costs, and expenses arising from your User Content, Promotional Credit Content, Paid Plan Content, published content, breach of these Terms, violation of law or third-party rights, misuse of the Service, or submission of confidential, sensitive, or third-party personal data in violation of these Terms.

1. SGD 100; or
2. the amount you paid to us for the Service during the three months before the event giving rise to the claim, provided that any fees prepaid for a period longer than one month (for example, fees for an annual plan) will be apportioned on a pro-rata monthly basis over the prepaid period for the purpose of calculating this amount.

17. Governing Law, Changes, and Contact

These Terms are governed by the laws of Singapore. Subject to any mandatory consumer protection laws that apply to you, the courts of Singapore have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

We may update these Terms from time to time by posting the updated version or making it available through the Service. We are not required to provide individual notice for ordinary operational, technical, vendor, service-provider, feature, architecture, workflow, automation, or product changes.

Where required by applicable law, or where we make a material change that significantly reduces the privacy protections applicable to Paid Plan Content, we will provide appropriate notice, obtain consent, or provide choices as required.

Your continued use of the Service after the updated Terms become effective means you accept the updated Terms.

• KOTOBAAI PTE. LTD.
• Registered Address: 160 Robinson Road #14-04 Singapore Business Federation Center Singapore 068914
• Data Protection Contact: privacy@kotobaai.ltd
• Support Contact: support@kotobaai.ltd